I have organized examples by topics alphabetically under "chapter" headings. Most of the initial examples below are from students in my social psychology course that they identified in the process of completing their journal assignments. There are many concepts with few or no corresponding examples below. So, help me and your colleagues out -- send me any examples you would like to share! Thanks.
Key:
= describes Audio example
= describes Video example
= Instructor example
= My own example
= link to Web example
No Icon = student example
= new example as of September 1, 2008
Aggression
Aversive Incidents, Biology, FrustrationGenes, Gender and Culture
Gender Differences, Gender RolesAltruism
Ambiguity, Bystander Effect, Empathy, Responsibility, Social Responsibility NormGroup Influence
Deindividuation, Groupthink, Social LoafingAttitudes and Behavior
Behavioral Intentions, Behavior Affects Attitudes: Foot-in-the-door, Door-in-the-face, Self-perception, Cognitive Dissonance, Self-presentation
Methods
surveys, third variable problemAttraction and Relationships
Attraction: Complementarity, Physical Attractiveness, Propinquity, Resources, Similarity, What Women Want; Relationships: Communication, Equity, Intimacy
Persuasion
Source Variables: Attractiveness; Message Variables: Exposure Effect, Two-sided Appeals, Cult Indoctrination; Resistance to ChangeBeliefs and Judgments
Attributions: Kelley's Theory, Fundamental Attribution Error, Self-serving Bias; Impression Formation: Primacy Effect, Vividness Effect/Availability Heuristic, Schemas/Stereotypes; Judgment Biases: Belief Perseverance, Confirmation Bias, Heuristics, Hindsight Bias, Illusion of Causation, Memory Distortion, Self-fulfilling prophecy, Thin slicesPrejudice
Racial Profiling, Religious, Racial, Ingroup Bias, Reducing PrejudiceConflict and Peacemaking
Cooperation/Competition, Social Dilemmas, Prisoner's Dilemma, Blacktop Illusion
Self
Perception of Control: Illusion of Control, Reactance, Self-efficacy, Self-serving Bias, False Uniqueness Effect, Unrealistic OptimismConformity
Authority, Compliance, Informational Influence, Normative Influence, Norms, RolesSocial Comparison
Adaptation-level PhenomenonCourtroom and Law
Jury decision-making, eyewitness testimony
Aversive Incidents
Besides frustration, there are three other unpleasant conditions which lead to aggressive behavior. The first unpleasant condition is pain. I remember one particular time I had a piece of fiber between my contact lens and my eye. Talk about pain! This happened while I was driving. Needless to say, I became very angry and cussed like a sailor. Finally, I decided to pull off the road and take my lens out. What a relief! I drove with one eye closed all the way home as I had no contact solution with me. Attack is yet another form of unpleasant condition. In my case, a verbal attack. Any type of negative verbal abuse towards me usually ignites very hostile emotions. Again, I get angry or sarcastic or just clam up. Loss of control is yet another unpleasant condition which increases arousal and then aggressive behavior. For me, getting up in the morning and looking at the alarm only to find out I should now be at work is downright frightening. Being in a hurry and out of control makes me angry and I tend to be abrupt and crabby.
Biology
Cartoon (New Yorker) - male aggression display
Frustration
Anger - oh yeah! My friends know about this pretty good. I wouldn't think that the people I hang around with are aggressive. But they definitely show a great deal of displacement of frustration - especially on their cars! Whenever my friends get mad - for example - they got in a fight with their girlfriend - they tend to take out their anger on their cars. Luckily most of them work on cars! Me, I guess when I get mad, I get really quiet. I won't talk to anyone! But when I get super mad - the wall and my fist become enemies!
Competition
Gendered Violence
Altruism top
The heroic bystander - another good example of someone who risks signficant danger to help others in need -- is it a truly unselfish act? [12/27/06]
Bystander Effect - When we talked about altruism and helpfulness in class two past experiences crossed my mind. The first experience was on my sister's birthday, December 22nd. Our family had a dinner planned for this occasion. We were all to meet at a restaurant at a particular time. The weather on her birthday was terrible. It was very cold and icy. Also, there was quite a bit of snow still on the ground from the previous week. Well, I got stuck in my parking spot at my apartment. And, no one helped. I saw several people look out their patio windows at me, but no one helped. My tires were spinning and I know people must of heard my car. I was absolutely frozen. Well, finally I managed to dig around my tires and rock myself out of the rut. I was late for the dinner and had a chill all night. I was very mad that people saw me and did not help. I just couldn't believe they would watch a girl struggle whom they had seen in the apartment hallways and laundry room. However, after talking about the reasons some people help and some don't in class, I understand a little bit more. I believe the reason most people didn't help was just the ambiguity of the situation and lack of empathy. These people were just unsure about whether I really needed help or the consequence if they did help. And, it was so cold perhaps it just was not worth the effort. In addition, there was obviously diffusion of responsibility as there were many observers, yet not one helped. Perhaps, the observers thought someone would eventually help me and each passed the buck to the other.
Empathy - Relating to my husband's broken leg experience (again!), I offered some help to a woman last week at school. She was on two crutches and looked wistfully at the coffee pots before class started. I offered her my seat so she could put her bad leg on the table and got her some coffee. After living with this situation for so long, I know it's impossible to carry a cup of coffee while on crutches. This is a perfect example relating to my notes on "conditions affecting whether or not to help -- #6 empathy -- more likely to help similar others because easier to empathize/easier to relate to them." (I know punctuation is incorrect, but here I am quoting my incorrectly punctuated class notes!) This was the only condition which warranted me to help: there were many other people around; I was anonymous to her; I didn't feel guilty about anything; and I didn't even think about her response.
Empathy - The second experience was when I was on my way home which at this time was to my parents' house. I saw a jogger on the side of the road which looked injured as he was lying down and holding his leg. It was dark out and I wanted to stop, but thought maybe I should get my dad to come with me. So, I drove quickly home and dashed into the house to tell my dad. My dad was very eager to help just as I was because he was a jogger. You see, both of my parents and myself are joggers (similarity was the key here). Anyhow, my dad went with me to go see if we could help this injured jogger. Well, he wobbled himself to a parking lot down the street when my dad and I found him. He was not a jogger, but a drunk with long hair and earrings and a beautiful orange jacket. I was so glad my dad was with me! My dad and I brought the man home and I apologized to my dad for mistaking him for a jogger. He was very understanding. I believe both my dad and I could relate to what I perceived as an injured jogger. My dad has limped home himself several times. We definitely had empathy for this supposed jogger. I believe our moods were good too. I know my dad and myself well enough to know that if either one of us were in a bad mood, we would not have bothered.
Guilt - I went through the Starbucks' drive thru over the weekend and after I order the lady asked if I would alike to buy a pot of coffee for the soldiers in Iraq. I was not ready for the question; I was kind of frazzled from other things going on (drive thrus wig me out, expecially when it is the building and a curb and the car has to fit between the two....YIKES). Anyway, I said yes because how do you say no. Guilt surely took over me. I would have felt horrible if I said no, but why... who knows if the soldiers will really get the pot of coffee. It was certainly somewhat of a selfish act because I did not have to worry about feeling guilty for the rest of the day. [added 4/16/08]
Responsibility - An example of someone not helping because they feel that the event was internally caused and controllable was found in the movie "Burning Bed." In it, Farrah Fawcett is being abused by her husband and goes to her mother for help. Her mother's response is, "You make a hard bed; you got to lie in it." Here the mother clearly feels that since the daughter decided to marry the man -- a controllable, internally caused decision -- she isn't as deserving of help. It's her fault, she'll have to deal with it.
Social Responsibility Norm - During the recent flooding in Gurnee, the TV reporters interviewed many people who were sand-bagging, asking them why they were helping out. Many responded in line with the social responsibility norm. They didn't live in the area, had nothing to gain or lose from stopping the flooding, but were out there helping because it seemed the right thing to do. I think that many were also motivated by what the book terms "perceived reasons for the need." People are more likely to provide help if they attribute the difficulty to external causes beyond the person's control. Here the rain causing the river to rise and flood would be an example of an uncontrollable event externally caused.
Attitudes and Behavior top
Attitude/Behavior Consistency
Behavioral Intentions
Fishbein and Ajzen say that our behavior roughly equals our behavioral intentions. They go on to say that our behavioral intentions equal our weighted attitudes plus our weighted social norms. I find this easy to relate to the use of steroids. In the summer, in the gym where I work out, there are several football players who go through a cycle of steroids just before season. The pressure to do the drugs is high because it is so accepted in the gym. I feel I refrained because my attitude toward the use of steroids was so strong coupled with my motivation to comply with the social norm was extremely low. I therefore refrained from steroids because that was my behavioral intention.
Behavior Affects Attitudes
A good example of behavior affecting attitudes is as follows. I watched Fall From Grace the other night. It was the story about Jim and Tammy Baker and the crime he/she committed. It was interesting to hear the actor who played Jim Baker talk about how unjust our society is to give Jim Baker forty-five years in prison and Oliver North seminars at schools. It seems he became sympathetic towards Mr. Baker after playing him. I'm assuming this affected his attitude although I obviously don't know how he felt about it before he took the role. Its just that most people don't feel sympathetic towards Jim Baker. (False consensus?)
Foot-in-the-door phenomenon - I noticed recently that Channel 11 uses the foot-in-the-door technique to solicit subscribers to their network. They could send out fliers or they could just tell people from time to time that the station needs and wants their subscriptions. However, they ask their viewers to make a "commitment." They ask the viewers to call them (an insignificant request). Once they have made the call and committed themselves to a specific amount, their need to be consistent "should" motivate them to complete the pledge by sending the money. Evidently, it doesn't work 100% of the time, because recently they have encouraged people to take their "credit cards" to the phone with them. Charging the subscription eliminates the possibility of procrastination or retraction of the commitment. They also use the social consensus technique by letting the viewers view the busy operators and hear the phones ring. If viewers believe that other people are subscribing, they are more likely to comply with the request.
Foot-in-the-door phenomenon - Women will sometimes be persuaded to let a date come up to their apartment at the end of an evening, "just for one drink". Though reluctant the woman feels obligated if she allowed the man to pay her way--the reciprocity norm takes hold of her. If the woman seems to be easy prey he may tell her how tired he has suddenly become and ask if he could just lie on the sofa for "a few minutes"--since the weather is bad and he has a long drive it may not be safe to get behind the wheel just yet. If he has made it this far, asking to spend the night, which would have first seemed out of the question, is now likely to be met with "sure I guess that would be all right."
Door-in-the-face phenomenon - from Christine Smith at Antioch College: "You are approached by a charity group, such as Big Brothers/Big Sisters. They would like you to be a Big Sister in the program, which involves a 2 year commitment. Although worthy, you cannot make that commitment, so you refuse because of the time commitment. They compromise with a "counteroffer"...if you can't be a Big Sister, would you be willing to donate $10 so we can take a child in the program to the circus? Because they have compromised (and it is a worthy cause), you agree because you can indeed spare $10.
The door-in-the-face works more for perceived worthy causes. It doesn't work with "Can you write a 20 page paper for me?" "No, how about a 5 page paper?" The other key is compromise--they compromised by lowering the offer, so you respond by agreeing." [added 10/20/05]
Internalizing - Cartoon (New Yorker)
Self-Perception - Cartoon (New Yorker)
Attitude Formation
Cognitive Dissonance
Cartoon (New Yorker) - imbalance or inconsistency [added 3/7/02]
Well, I sure caught myself today. I got ready for work this morning, drove to work, parked and walked into the building. I went through the lobby and downstairs to my floor. When I got to the bottom of the stairs I noticed that my shoes felt odd. I looked down and was absolutely aghast. I had on two different shoes! Boy, did my mind go to work trying to justify this me. First it was okay because it gets light so much later in the morning and i dress in the dark now (never mind the fact that I consciously decided not to turn the bedroom light on)... lack of consistency as I don't always do this. Second it was okay because as the day went on many people came up to me and told me they had done the same thing once (I wasn't alone!)... Consensus from coworkers helped relieve the dissonance I felt.
I hate the name Marvin. I've always hated the name. It doesn't sound masculine. It sounds like his mother must have hated him. When I hear it, my schema says "spoiled brat." In my mind, there are no good cognitions associated with the name. Since I never knew a Marvin when I was growing up, I don't know why I have such strong feelings about the name. If anyone would have told me that someday I would be married to a Marvin, I would have told them they were off their rocker. But that's exactly what happened. However, I still dislike the name so much, that sometimes my mind refuses to let my mouth say it. I can't tell you how many times I've slipped and called him Norman. I have never dated a Norman, so I don't know why my mind insists on substituting that name, but it does. As you can imagine, my husband fails to see any humor in this. At any rate, my husband is a very kind and generous man. He is not at all like the schema that I continue to associate with his name. In order to maintain a feeling of consistency, and to relieve dissonance regarding the conflict between my attitude and actions, I've convinced myself that my husband is an exception to the rule.
I feel "out of control!" As the Spring Quarter comes to a close, I'm worried that I can't bring it all together. There's so much to do. I feel dissonance when I try to study. Sometimes it is so overwhelming that I can't concentrate. What shall I work on first. In which class do I have the best chance. In which class will it make very little difference how much I study. My husband is frustrated and confused. He can't understand why I'm so irritable. He can't understand why I don't want to go anywhere. He's starting going places without me. I don't like that. That bothers me too. Then there's my home. I haven't dusted or vacuumed in weeks. I've managed to keep up with the laundry and subsistence meals, but I have things in my refrigerator that are undoubtedly three months old. That's not like me. I'm violating my self perception, which is causing more dissonance. I have completely neglected my friends since I've been in school. I hope they will forgive me when this is all over. I hope there will be someone left to come to my graduation? Worst of all, I'm paying a good deal of money to be tortured this way. Am I a masochist? Why else would I inflict such punishment on myself. I could be back on that good-paying easy job that I detested so much. That's it; that's why I'm doing this! I want the second half of my life to be more rewarding. If I can only hold onto an "illusion of control" for one more week, I'll be a North Central College Senior.
Self-presentation
Cartoon (New Yorker)
Cartoon (New Yorker) - clothes speak for her
Cartoon (New Yorker) - more clothes
Cartoon (New Yorker) - more clothes
Cartoon (New Yorker) - call me by my initials
Attraction and Relationships top
Attraction
Complementarity - Cartoon (New Yorker)
Physical attractiveness - Physical attractiveness plays a big role in how we think of and respond to people. I've worked as a summer camp counselor for the past two years and you have to try and treat each kid the same but it is inevitable that you will have favorites. I remember one year there were two really bad kids in particular who were always getting into trouble. One was a little girl who was so cute. She always had a cute little outfit on, here little ears were pierced, and was hilarious. But she was always getting herself into trouble or not listening. The other kid was a little overweight and not so attractive boy who also knew just how to muster up trouble. But when it came to punishing the two it was hard to be equal and fair and generally what tended to happen is the cute girl would get away with a lot more. She could somehow get us to forget or be less mad about the trouble she had caused and distract us with her humor or by other tactics. And the little boy would often get in more trouble and get a lot less positive attention....Thinking back, my favorite kids have never really been unattractive, and I even feel horrible admitting that, but it's true. [added 4/16/08]
Physical Attractiveness - Something funny came to mind while I was looking over the section on physical attractiveness. Specifically, I was looking at the idea that attractive children are given the benefit of the doubt more often than less attractive children. This is so true! I work with two three-year-old boys that can look at me with their respective sets of baby blues and browns and melt me to the ground. It is so difficult to discipline a child that looks so cute when they look at you. In these situations, I consciously have to think about what I'm doing in order to discipline the gorgeous kids the same way I treat the other children.Physical Attractiveness - North Central College uses the "attractive" idea to persuade people to attend the college. While going to class on a couple of days, I remember seeing a photographer on campus taking pictures of two or three attractive young students. I instantly thought of the course catalogue. The young people on the cover will help emphasize the stereotype of the student's physical appearance: happy, intelligent, kind, sociable and successful.
Physical Attractiveness - Cartoon (New Yorker)
Propinquity (Physical Proximity) - When we discussed the idea that we make friends with those close to us this made me think of the floor that I live on now. Last year when we saw who was going to live on our floor we were very upset. Our end of the hall was all football players but the other end was all soccer players. Normally football hates soccer. At first things were a little tense but after a while some friendships developed. Because they were close it was easy to see if they wanted to go eat or go out or something and we found out they aren't as bad as we thought. If they didn't live close we would probably hate them still.
Resources - Cartoon (New Yorker) - what women value?
Similarity - Cartoon (New Yorker) [added 6/19/02]
Similarity - Cartoon (New Yorker)
What Women Want - Cartoon (New Yorker)
Relationships
Communication - Cartoon (New Yorker)
Communication - Cartoon (New Yorker) - perceptions
Communication - Cartoon (New Yorker) - gender differences
End of Relationships - Cartoon (New Yorker) [added 6/19/02]
End of Relationships - Cartoon (New Yorker) [added 6/19/02]
Equity -- there's a common source of argument. Does one person doing garbage equate to the other ironing? Does one person doing laundry equate to the other vacuuming? Early on in our marriage these issues cropped up frequently. Now as I look at it, 16 years later, these just aren't issues anymore. Each does what has to be done as it needs doing. Sometimes one of us has more time than the other. Consideration of the other's needs creates the equity anymore -- not the amount of equal effort. That's where the twist builds from because you know the other person will be there for you.
Equity - When we first married, I worked full-time while my husband finished college (before my liberated days). This was out of concern for his and our welfare. I did not expect anything in return. Now sixteen years and a family later, I am going to finish school. It is not easy. My personality takes a real nose dive during semesters. My energy level is good for squat. My husband does 75% of the housework. (The other 25% doesn't get done.) My level of patience will never get me a mother-of-the-year award. Yet in one of my reflective, depressive moods last year, I asked my husband why he put up with it. His response was "you put me through school years ago; it's the least I can do now." That is love.
Equity - Cartoon (New Yorker)
Equity - Cartoon (New Yorker) - gender differences
Intimacy - Cartoon (New Yorker)
Intimacy and Self-disclosure - Cartoon (New Yorker) [added 6/19/02]
Beliefs and Judgments top
Attributions
Cartoon (New Yorker) - internal and external
Kelley's Theory of Attributions - One of my fellow managers came to me today with a complaint about the performance of one of my subordinates. They had been in a meeting together where Tony (my subordinate) had acted very surly and obstinate about a new process we were trying to implement. John (my peer) made the comment to me that "Tony sure is an uncooperative person. You need to straighten out his attitude." I asked John if Tony was the only one to act in that manner. John replied that most others in the meeting were upset but Tony just happened to be the worst. My next thought was that Tony is usually pretty easy going and has never been upset when we've implemented a new procedure. I asked John whether he'd ever seen Tony get upset at any other meetings and John replied that he hadn't. By using Kelley's model and considering consensus, consistency, and distinctiveness, we concluded that Tony was acting in an uncharacteristic manner and must be upset about the new procedures (an external cause). The saleswoman got really excited the other night when Kevin (19 months old) waved bye-bye and smiled at her. She probably thought that Kevin really liked her and that his behavior was highly distinctive. I know that he is consistent in waving and smiling, and this was not reserved especially for her. I doubt that all babies wave and smile at everyone, so that would not be a consensus.
You probably know where this is going. As I take my turn in the bathroom I notice that the lock is broken on the door. And as I continue to use the bathroom, another person opens the door only to find it occupied. I wonder what he was thinking? And why didn't I or the previous occupant tell the next person that the lock was broken? [added 9/23/07]Fundamental Attribution Error - Today, I was stopped at a red light. At one point, I edged my car forward slightly. Immediately after I did this, the man next to me (in his very sporty, turbo, fancy car of some sort) edged forward also. I, at once, thought to myself, "What a jerk, he just doesn't want me to get ahead of him when the light turns green." At this point, I realized that I wasn't taking this man's perspective and that I was making a fundamental attribution error. Perhaps my movement forward made him think the light was green, or perhaps he was just tired of having his foot on the brake like I was.
Unfortunately, our new apartment is not completely sound-proof. My husband and I can easily hear the person above us. We have never met the person but we already have preconceived ideas about who she is, what she does, and what her attitudes are. Last night, she came home very late and right away Bruce starts going on about what a tramp she must be for staying out so late. He constantly makes fundamental attribution errors about this person above us. Since we have never met her, we cannot possibly take her actual perspective of things. However, we could give her the benefit of the doubt. Who knows, maybe her car broke down or she was on vacation and her plane came in late. Although we don't know her and we probably shouldn't think things about her without even meeting her, it's fun to make up ideas about who the person upstairs really is.
Self-serving Bias
One of my students once sent me the following "satirical" 10 commandments related to Jantelagen: taken from a source I could probably find. I believe it is a book called En flykting kryssar sitt spor (1933) by Aksel Sandmose.
Below is a direct translation of what they mean, in some cases with my interpretation in parentheses.
Jantelagen (10 satiriska budord) - Jantelagen 10 satirical commandments
1. Du skall icke tro att du är något. -- You (thou) shall not believe that you are something. (You should not believe you are something special)2. Du skall icke tro, att du är lika god som vi. -- You shall not believe that you're as good as we are.
3. Du shall icke tro, att du är klokare än vi. -- You shall not believe you are wiser than we are.
4. Du skall icke tro, att du är bättre än vi. -- You shall not believe that you're better than we are.
5. Du skall icke tro, att du vet mer än vi. -- You shall not believe that you know more than we do.
6. Du skall icke tro, att du är förmer än vi. -- You shall not believe that you are superior to us.
7. Du skall icke tro, att du duger något till. -- You shall not believe that you're good enough for anything.
8. Du skall icke skratta åt oss. -- You shall not laugh at us.
9. Du skall icke tro, att någon bryr sig om dig. -- You shall not think anyone cares about you. (an interesting aside, there was recently a giant hit song with the chorus nobody cares where you bought your sweater, I know it doesn't translate so well, but the point they were trying to make in the song was that you're not as important as you think).
10. Du skall icke tro, att du kan lära oss något. -- You shall not believe you can teach us anything.
Based on this "law" I am currently running a study in collaboration with a colleague in the States which makes a cross-cultural comparison of the self-serving bias. The idea is that Swedes are less likely to extol their virtues than Americans, unless permitted to do so anonymously. I view it as a type of false modesty, meaning I think Swedes privately think they are better than other people, but are loathe to talk about it publicly. I have some preliminary data that show significant differences in estimates of oneself compared to estimates of the "average other" in Swedes when ratings are made anonymously. In a follow up (being run now) I am investigating what happens when ratings are made publicly." [added 7/5/06]
Cartoon (New Yorker) [added 3/7/02]
Cartoon (New Yorker) - inflated group perception
We had a golf meet yesterday. I played terribly. It was my worst round in like three or four years. Naturally, I was a CLASSIC case study of self-serving bias. I came up with every excuse in the book to explain why I played so poorly. It was raining; it was the first time I ever played that course; I had a couple of bad holes; the list goes on and on. I attributed my failure on a hundred external factors, but none on me. I couldn't understand why I played so poorly, so there must have been some causes. I never play that bad, so I tried to find reasons. Well, there's always tomorrow ... My first experience with writing options in the securities market was a great success. Not only was it profitable, but I managed to sell and buy at the precise high and low points thereby confirming my belief that I was exceptionally good at this. I was soon projecting how my profits would grow over the next few years. The results that followed were not as impressive. A mix of smaller wins and losses did not change my beliefs. There were always explanations that could take me off the hook and place the blame on some external circumstances that which were temporary and unusual. Essentially the small losses were written off as flukes, and the small wins were seen as a direct result of my skill; they would have been even larger had so many things not turned against me. The self serving bias (wanting to see myself as a skilled trader) and the illusion of control (believing all the wins were a result of my good judgement) were at work here. It was not until a substantial one time loss occurred that I began to objectively evaluate my performance. The dissonance between my beliefs and what was occurring became too great to rationalize away.
Impression Formation
Thin slice judgments - This article reviews efforts by principals to apply the "blink" method in assessing teachers' performance. [12/27/06]
Primacy Effect - I had an interesting experience with a fellow supervisor yesterday. An employee had recently promoted out of my department into his and it was about time for him to give her a 30-day review. I asked him how she was doing. He said not too well but that he really hadn't expected much from her. This surprised me because she had been a very good worker for me. I asked him why. He said that judging from the size of her personnel file I had passed along to him he was sure he was going to have problems with her performance. I asked if he had read the file. He said no, he hadn't wanted to bias his opinion of her before his first review. I guess the Rosenthal effect is at work here because he had in fact made his "biased" judgment based on file size. If he had taken the time to read through the file he would have seen that it was full of extra training documentation and notes of commendation on work performance. This had been an employee who for me had shown much initiative and continually came up with problem solutions.
Vividness Effect/Availability Heuristic - Had a good guest speaker in this week to talk about quality and customer service. His very first point in describing how to provide memorable service was to provide the customer with a "vivid" example so they always remember and associate your company with that. For instance, I was recently out of town, stopped in a store for a bottle of aspirin; went to the check out counter and found the price was not tagged on the item. The clerk turned to the manager walking by and asked for the price. The manager turned back to me and said, "Please accept this at no charge. This is an administrative management problem and not yours. We should have had it marked and I don't want to hold you up any longer. Sorry for the inconvenience, please come back." Was I stunned! But, as a customer I will always remember my positive experience and that vivid example will override most negatives which might occur.
Schemas and Stereotypes top
Names - I hate the name Marvin. I've always hated the name. It doesn't sound masculine. It sounds like his mother must have hated him. When I hear it, my schema says "spoiled brat." In my mind, there are no good cognitions associated with the name. Since I never knew a Marvin when I was growing up, I don't know why I have such strong feelings about the name. If anyone would have told me that someday I would be married to a Marvin, I would have told them they were off their rocker. But that's exactly what happened. However, I still dislike the name so much, that sometimes my mind refuses to let my mouth say it. I can't tell you how many times I've slipped and called him Norman. I have never dated a Norman, so I don't know why my mind insists on substituting that name, but it does. As you can imagine, my husband fails to see any humor in this. At any rate, my husband is a very kind and generous man. He is not at all like the schema that I continue to associate with his name. In order to maintain a feeling of consistency, and to relieve dissonance regarding the conflict between my attitude and actions, I've convinced myself that my husband is an exception to the rule.
Names - Talk about preconceived notions -- the other night I met one of my friends for a drink that I hadn't seen in a long time so we had to do a lot of catching up. Well, it turns out that my friend is dating a man named Gus. Gus is supposed to be very nice and distinguished looking. The whole time my friend was telling me how great he was all I could do is smile. She finally asked me what was wrong. I replied nothing but all I could think of was that Gus was a donkey (jackass). Now I had never met this man but I associated the name with the only Gus I have encountered. Gus was a donkey on a Walt Disney movie who kicked field goals. Since this was the only Gus I knew I was having extreme difficulty with the word "distinguished." It did not fit into my implicit personably tract. If she had said "unique," maybe even "winning," there might have been a connection of sorts.
Professions - When the news flash came on television describing Peter Fonda's stealing of a limousine in Chicago and being subsequently let go, my mind seized upon my "actor/actress schema!" I remarked to my husband: "How typical, only an actor could try something so arrogant and get away with it." I was referring to the schema with which I associate actors and actresses: snobbish, self-serving people who consider themselves to be above the law, above other people and exceptions to almost any rule. My schema also considers actors and actresses to have "overly-large egos" and lots of plastic surgery.
Professions - We went sightseeing in Vancouver using their transit system to get around. I was thoroughly impressed with Vancouver and even more so with their transit system and the people. The bus, train, and seabus are part of the same network. For a three dollar (Can. $) day pass, you can go anywhere, anytime by one of the three systems. The amazing thing for me was the bus drivers. They did not fit the schema of a bus driver. They had neat appearances, were friendly, and even thanked you when you left the bus. It was a sharp contrast to the image of the gun-carrying Chicago CTA driver. The extreme contrast to my negative image of drivers probably made them appear more friendly and helpful than they actually were. Had I not been from the Chicago area, I wonder if I'd have been so impressed.
Gender - One example which I have used in my journal entry earlier this term is my relationships with my female boss. Although I like to consider myself a non-prejudicial individual I find myself looking at gender stereotypes when I consider her management techniques. I have found her to be very moody and unpredictable. Because neither of my former supervisors at this corporation (who happened to be male) did not show any evidence of "mood management" I have drawn a conclusion that it is because of her gender. This is unfair and an antiquated view to hold but to be honest I have yet been able to shake this stereotypical view of her.
Gender - I witnessed and participated in two situations where gender-role stereotypes were brought out. My son plays on a traveling soccer team. It is a team for his age group and they play against teams from other towns around northern Illinois. We have traveled from Orland Park to the southeast to Rockford to the west. The kids on these traveling teams are supposed to be the best players of their age from the areas they live in. Last week the team my son played against had a female player. She happened to be the other team's best defensive player. It was interesting hearing the parents of the players on my son's team yell at their sons for not being able to get past that girl. They made statements like "She's only a girl, you must be able to beat her." What was most interesting was that most of the comments were made by mothers -- not fathers.
Religion - Before I married and assumed a Jewish name, I did not realize that the prejudice would be so strong. We are resented almost everywhere we go. It began with my friends. Shortly after we were married, they began to fall away. Even my children from my previous marriage feel uncomfortable around my husband, just simply because he's Jewish. My former in-laws act as if I died. They never ask the children about me and quickly change the subject if one of them mentions my name. Then there's the clerks in stores when they see my name (obviously Jewish) on my credit cards. We're all supposed to be rich, spoiled princesses. Our husbands got rich through unscrupulous business practices. Sometimes they can be very surly. The churches are not much better. They see us as Christ killers and the word "Jew" definitely bears a negative connotation. It's either hurled from the pulpit or whispered in private. I say "we" rather loosely because I'm a Christian and attend church regularly. I'm also a member of a synagogue, that I attend infrequently with my husband. I've heard a lot of snide remarks and I've learned a lot about how these people cope. They're not perfect, but I don't know anyone who is. There's a lot of truth in that old saying about walking in someone's shoes before you judge them. I've been doing it for several years now and I have quite a different perspective. Unfortunately, as long as stereotypes are perpetuated from generation to generation, few people will ever view life through a Jew's eyes and the prejudice will continue.
Judgment Biases top
Confirmation Bias - Do you have a Secret Santa? Have you figured out who it is? Once you have a guess it is easy to start seeing "signs" that he/she is it. "Well, his hair is always sticking up, so who else would get me a troll doll with a clock in its stomach? He might as well have written his name on the package!" [added 12/29/06]
False consensus effect - The other day my friend exhibited the most blatant false consensus effect I've ever heard (and recognized). I don't know how we got on the subject, but we started talking about things that lots of people do but rarely acknowledge. She said, "Yeah, like when you're sitting alone in your house or something and you can imagine where you'd go and what you'd do if a robber came in!" I simply responded with a vacant stare. She replied, "What, doesn't everyone do that?" Apparently not. Later, she still claimed that lots of people do it. Double whammy: False consensus effect and belief perseverance all in one go. [Editor's note: Who was actually exhibiting the false consensus effect?] [added 4/16/08]
False consensus effect - Every single Saturday morning was dedicated to cleaning the house throughout my childhood. This was designated by my parents and we would each receive chores or a specific set of tasks that we were required to do around the house. I remember one time a friend asking me to come over to her house for a play date on a Saturday morning. I became confused, however, because I assumed that her family would participate in the same Saturday morning cleaning routine and asked if I had to help her clean if I came over. This is an example of the false consensus effect because I believed that others shared the same schedule that I did more than they actually did and was shocked to learn that not all families cleaned on Saturday mornings. [added 4/16/08]
Hindsight Bias - My oldest son has been trying to decide for several weeks whom to ask to the homecoming dance. One day he would come home and announce he was going to ask Kim. By the time we finished supper he decided to ask Jessica instead. Before bedtime he had decided to ask Sara. I think he was afraid of being turned down and just couldn't decide who was the best bet and least likely to turn him down. Finally he came home from school one day and announced he had asked Jessica to the homecoming dance. My wife immediately said "I just knew all the time she'd be the one you would ask. I would have bet money on it." If she was so sure why didn't she offer to bet. This appears to be the old I-knew-it-all-along phenomenon.
Illusory correlation and illusion of causation? - "Wireless technology made me sick." Ms Figes said: "The day we installed wi-fi two years ago was the day I started to feel ill. At first I could not work out what the problem was. I had no idea why I felt so sick and run-down. But I knew that when I walked through the front door it felt like walking into a cloud of poison. "Imagine being prodded all over your body by 1,000 fingers. That is what I felt when I walked into the house... Then I started to think it might be the wi-fi, so we scrapped it - and I felt better." [12/27/06]
Illusion of Causation - When I drive to work, or for that matter, when I go anywhere and I'm in a hurry and worried that I will be late, I have a sure fire way to improve my chances of being on time. In order to put on lipstick I have to be at a red light, but every time I want to put on lipstick the traffic signals always seem to stay green. So if I am in a hurry, I always take out my lipstick because I know if I do this it will cause all of the traffic lights to be green! Is this wierd or what! I guess the "what" is illusory causation.
Illusion of Causation -- My parents have been trying to sell their house with little success. My mother finally gave into an old Catholic superstition. She buried St. Joseph (statue - of course) upside-down in the backyard! No, they have not sold it yet -- but she is waiting!
Illusion of Causation - There have been a number of times my family has received extra funds just so the car could break down. My records confirm that whenever we receive any extra cash such as tax returns, insurance settlements, even loans, one of our automobiles breaks down within a predictable interval of time. An interval that always requires a commitment of some of the newly acquired cash.
Illusion of Causation - I found myself half-believing two illusions of causation earlier this week. This is our third home. The first two homes both were sold the year after we built a deck in the back yard. This year we built a deck in the back yard of this third house. I told my husband that we'll be moving next year for sure. Building decks causes us to move. This leads on to my second illusion of causation. We have lived in three houses and I have gone through three pregnancies -- one pregnancy in each house. Therefore, since we are going to move next year, I will also be getting pregnant next year. Moving into a new house causes me to get pregnant. Then again, perhaps I could combine the two illusions into one and just state that building decks cause pregnancies. I know none of this is true, that it's all merely coincidence. (At least, I hope it is.)
Self-fulfilling prophecy - Listen to this interesting story of a mother who raised her son with Mosaic Down Syndrome without telling him or others around him that he had the disorder. Hear in this 13 minute story how not knowing about the disorder led to a variety of mostly positive interactions and interpretations of her son. To find the episode, go into the episode archives on the left frame and click "06" for 2006. Then scroll down and find episode 311 ("A better mousetrap"). Six minutes/32 seconds into Episode 311 is where this story begins. Thanks to Harry Wallace for pointing me to this resource. [added 12/29/06]
Decision-making
Conflict and Peacemaking top
Cooperation vs. Competition
Cooperation and competition are very important in a job related atmosphere. Cooperation is something a small group within the office I work in is in need of. This group has five girls in it which are all competitive. The team effort belief in this part of our company is diminishing. The problem seems to be that the girls are afraid to cooperate because they won't get the credit or be recognized individually for their effort or ideas. Some social loafing is taking place. They are so eager to do well and improve that they tend to do their jobs ignoring all factors around their areas except their own. They are afraid to communicate or trust because someone might steal their idea or rework it. In addition, the males in our office tend to cooperate more than the females. I believe that females feel they must be more competitive to be noticed in our office. However, this competitiveness, lack of trust and communication is hurting their cooperation levels. Many times the girls refuse to talk and just clam up with one another. This creates gates or blocks in good working habits and therefore poor performance. In addition, this attitude expands and turns into threats like "Well, I'm just not going to do it" or "It's not my job." Unfortunately, these threats reduce the chance of cooperation. However, I believe the girls are basically competitive and there is no hatred as an outsider might think just by hearing or observing this situation. In addition, I believe this problem is going to be tackled soon. A meeting is going to take place on Tuesday of next week for these five girls. Finally, this mess was brought to a manager's attention (his eyes are usually closed to problems until they're overwhelming -- yet, another problem area). He realized that there are some problems and that most of all the competition within this group has brought about hostility. He is going to bring them together (the meeting) which is one good starting approach to get these girls back on track. I'm sure he is going to then force them to cooperate or else. I'm sure it will work.
Sources of Conflict
Ingroup bias - When I was in Grammar School, it was the biggest deal to be part of the popular group; that’s all I ever wanted. Finally, after years of trying I made it in this distinctive group. This is the perfect example for the Ingroup/Outgroup. In order to be in our group, which by the way we called ourselves the “perfect 10” because there were ten of us, you had to be and act a certain way. Your hair had to be done a certain way, it had to be a certain color, and on various days we all planned to wear matching items. One particular day I remember was a Friday, we called it “crazy pants day.” We all had to wear tight animal print pants and a black top
